Built for where calls get messy
State of the art AI
for real phone calls
We control the full stack [speech recognition, LLM, TTS, telephony] so we can optimize for the reality of live calls. Sub-300ms latency, compliance-ready self-hosted deployments, and continuous learning from production traffic. If it works on a bad line from a busy branch, it’ll work anywhere.
what’s inside?
The building blocks of Dialo
Product
AI Agents
Models integrated into a cohesive system for real calls. Safeguards prevent hallucination and enforce workflows. Turn-taking keeps conversations natural; classifiers detect voicemail and IVR. All tuned for real-time performance.
Dialer
Customizable campaign logic with smart scheduling, timezone handling, and live adjustments to maximize connections. Built-in list management, suppression, and do-not-call compliance.
SMS Platform
Bidirectional SMS API with delivery tracking and failover. Template system supports pre-call reminders, post-call payment links, and automated confirmations.
Third-party Integrations
Modern systems connect via REST with OAuth 2.0, API keys, or mTLS. Legacy systems through SOAP/XML or database connectors. On-prem via IPSec VPNs. Our engineers handle custom protocols and the systems nobody’s touched since 2005.
Technology
AI Models
ASR trained on 16kHz telephony audio with noise, compression, and packet loss. LLM fine-tuned on millions of call center conversations. TTS with natural prosody and custom voices. Production calls surface edge cases that flow back into model improvements.
SIP Infrastructure
Custom SIP proxy and B2BUA handle signaling and media directly. Native support for G.711, G.729, and Opus with carrier-grade redundancy. Direct SIP trunking plus seamless integration with Genesys, Avaya, Asterisk. Real-time monitoring optimizes routes automatically.
Workflow Engine
We encode your business rules into executable call flows. Webhooks trigger at the right moments, with async post-call processing to keep things smooth. REST API integration connects external systems so you don’t touch code after deployment.
Infrastructure
Infrastructure Layer
We run on Tier 3 and 4 Equinix data centers with NVIDIA Blackwell GPUs tuned for AI inference. Direct carrier links and optimized routing deliver sub-300ms latency, end to end. Everything runs on our own metal with automatic failover for 99.9% uptime — no external AI providers or APIs.
